Shipping & Terms

All Orders will Ship UPS Ground from our warehouse in Fairfield, Ohio, unless otherwise specified. In most cases your items will ship with in 48 Hours. Generally orders will arrive within 5-10 Business Days depending on your location. If you need tracking information please contact customer service.

Please visit the UPS Ground time in transit map for more information

Origin Zip code is 45014.

If an item you have ordered is mistakenly out of stock we will refund you for that item.

In order to insure safety, all the data and ordering information submitted to us protected and cryptographed. This site uses VeriSign as our certifying authority, and the Secure Sockets Layer (SSL) encryption protocol, the most widely accepted Internet encryption standard. Data and contact information is not shared with any other organizations.

When you make an online purchase from City Year, your personal information is kept secure.

RETURNS AND EXCHANGES – Unfortunately, we cannot take returns or exchanges currently, but if there are issues with the received item please contact our customer service and we will work with you to address the issues.

We reserve the right to cancel any order at any time for any reason, if we do so, you will be refunded.

To contact customer service, please email: